Refund & Cancellation Policy

1. Overview

At GiftPage, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines the terms under which we offer refunds for credit pack purchases and premium template usage. Since our services are fully digital — credits are delivered instantly and gift pages are published immediately — our policy is designed to be fair while preventing abuse of the digital delivery model.

All payments are processed through Cashfree Payments India Private Limited (RBI-authorized Payment Aggregator). Refunds, where approved, are processed back through Cashfree to the original payment method.

This policy is consistent with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. What We Sell — Digital Credits

GiftPage sells digital credits (non-monetary, in-platform tokens). Credits are used to publish premium gift pages. Upon successful payment:

• Credits are credited to your account instantly
• You can view your credit balance in your dashboard
• Credits are used (consumed) when you successfully publish a gift page and a share link is generated

Credits have no cash value and cannot be transferred to other accounts or converted back to money. Details of how digital delivery works are described in our Delivery Policy.

3. Refund Eligibility — Credit Pack Purchases

3.1 When We Will Refund

• Payment Charged but Credits Not Received: If your payment was successfully debited from your bank/card but credits were not added to your account within 30 minutes, you are eligible for a full refund. Please report this within 7 days of the transaction.
• Duplicate Payment: If you were charged twice for the same order due to a payment gateway or system error, we will refund the duplicate charge in full. Submit your request within 7 days with both transaction IDs.
• Technical Failure After Credit Deduction: If credits were deducted from your account to publish a gift page, but the gift page and share link were not successfully generated due to a verified technical error on our end, we will restore the consumed credits to your account (or refund, at our discretion).
• Extended Service Outage: If GiftPage experiences a verified outage of more than 48 consecutive hours that prevents you from using purchased credits, you may request a pro-rated refund or credit extension for the affected period.

3.2 Non-Refundable Situations

• Used Credits: Credits that have already been used to publish a gift page (i.e., a share link was successfully generated) are non-refundable. The service is considered fully delivered at the point of link generation.
• Change of Mind: We do not offer refunds if you simply change your mind after purchasing credits, as they are immediately available for use upon purchase.
• Partially Used Credit Packs: If you have used any credits from a purchased pack, the remaining unused credits in that same purchase are not individually refundable.
• Account Termination Due to Policy Violation: If your account is terminated due to a breach of our Terms of Service, no refund will be issued for unused credits.
• Free Templates: Free templates carry no purchase price and therefore are not subject to this refund policy.
• Requests After 7 Days: Refund requests submitted more than 7 days after the transaction date (except for verified technical issues) will not be honored.

4. How to Request a Refund

To request a refund, follow these steps:

1. Email us at support@giftpage.in with the subject line: "Refund Request — [Order ID]"
2. Include your registered email address and full name
3. Provide your Order ID / Transaction ID (from your Cashfree payment confirmation or dashboard)
4. State the reason for the refund request clearly
5. Attach screenshots or screen recordings if reporting a technical issue

Our team will acknowledge your request within 48 hours and provide a resolution within 5–7 business days.

5. Refund Processing & Timeline

Approved refunds are processed through Cashfree Payments back to your original payment method. Processing timelines:

• UPI: 1–3 business days
• Credit/Debit Card: 5–7 business days (may take up to 10 days depending on your bank)
• Net Banking: 3–5 business days
• Wallets: 1–3 business days

Refund amounts will be in Indian Rupees (INR) and will match the original transaction amount. GiftPage is not responsible for delays caused by your bank or card issuer after the refund is initiated from our end. You will receive a confirmation email once the refund is initiated.

6. Cancellation of Gift Pages

You may delete any gift page you have created at any time through your dashboard. Deleting a gift page will immediately make the share link inactive and remove the page from public access. However, deletion of a published gift page does not entitle you to a refund of the credits spent to publish it, as the service was already rendered (the share link was generated and the recipient may have already viewed it). Refer to our full Cancellation Policy for credit-related cancellation terms.

7. Chargebacks & Payment Disputes

If you believe a charge is incorrect or unauthorized, please contact us at support@giftpage.in before initiating a chargeback with your bank. We will make every reasonable effort to resolve the issue quickly.

Initiating a chargeback without first contacting us may be considered fraudulent and may result in account suspension. We reserve the right to provide full transaction records, usage logs, and gift page delivery evidence to Cashfree and relevant financial institutions when disputing chargebacks.

All disputes are subject to the laws of India and the exclusive jurisdiction of courts in Maharashtra, India.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes affecting your rights will be communicated via email to registered users. Your continued use of GiftPage after changes constitutes acceptance of the updated terms.

9. Contact Us

For refund requests or policy questions:

SAHIL GANESH KAMBLE (GiftPage)
Email: support@giftpage.in
Address: Maharashtra, India